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If you are experiencing issues with connecting to our licensing server due to a firewall or proxy, add an exclusion to your firewall or proxy settings to allow the following URLs on port 443:

engine.tilialabs.com
engine2.tilialabs.com
engine3.tilialabs.com
engine4.tilialabs.com
https://cloud.tilialabs.com
https://api.tilialabs.com
wss://stream.tilialabs.com

Alternatively, you can set a wildcard exception for any URLs ending in tilialabs.com.